CRW Graphics

Posts Tagged ‘Cross Media Marketing’

Internet Surveys Effectively Used to Increase Company Revenues

Monday, March 26th, 2012

Internet SurveysThe Internet has created the ability to interact with customers in real time and as often as many times a day. Purchasing on the web has been growing by leaps and bounds but so have email blasts and surveys. It seems like every click of the mouse is generating a plethora of return emails soliciting more business and surveys asking about your purchasing or viewing experience.

Small businesses now can look on the web like giant conglomerates with readily available software like Survey Monkey and Question Pro. Programs like these allow anyone to craft a survey and put it up on the web with ease. Businesses of all sizes seem to want to tap into the emotional states of their customers and ask those customers about their likes and dislikes and more. Databases are being compiled to advance the companies knowledge of their target audience and how to please them.

The New York Times just stated that 60 million surveys are completed every year. Smart phones, I Pads, laptops and desktop computers all allow the survey frenzy to continue. In this regard, many companies are now using surveys as part of their integrated cross media advertising campaigns to begin meaningful dialogue with their customers. These surveys are often embedded into landing pages that personalize the company’s message. Once surveys are complete the answers are analyzed and used to create more relevant follow through messaging that addresses the customer’s preferences. This technique has driven response rates up in excess of 300%.

Surveys can be a gold mine filled with insight into customer attitudes, emotions and insights but they need to be approached with a respect for your customer’s time and well crafted with questions that will be analyzed and used for a valid purpose. Using surveys judiciously can significantly enhance company revenues.

How have you used surveys effectively? What results are you seeing?



QR Codes: Why They Work With The Right Marketing Strategy

Thursday, July 21st, 2011

“If you build it, they will come.” Imagine a builder who chooses to build a house in the middle of the deep woods. The enthusiasm he must feel, knowing this is one of the most gorgeous houses to ever exist in a secluded location. Then, he puts up a “For Sale” sign at the front of the property.

A week goes by, nothing. A month goes by, nothing. 6 months go by, still nothing.

Bloomingdale's QR Code Campaign Poster

Sounds a bit silly to think a house with a “For Sale” sign in the middle of the deep woods is going to sell this way, doesn’t it? But this is tantamount to having a QR code without a marketing strategy.

QR codes (aka Quick Response codes) can enable expanded creativity on marketing collateral that may otherwise be less interactive. Simply placing a QR code on a marketing piece that drives customers to the homepage of your website and no call-to-action isn’t going to cut it.

Establish Business Goals

It’s important to have a specific business goals established, such as:

  • Increased sales
  • Increases awareness of your business
  • Increased visitors to your website
  • Increased stickiness of your site
  • Get more repeat clients

Once business goals are established, you’re going to need to implement the right marketing strategies in order to achieve success. Knowing what you want to achieve before thinking about a QR code is a must.

Create Marketing Strategies

It’s important to recognize that the need for marketing strategies has always been the case over the many years of businesses existing. What’s changed are the technologies utilized to evolve marketing strategies.

With that said, it’s time to rethink your journey to ensure you are including new technologies that can no longer be ignored. Knowing which technologies are right for your marketing strategy can be challenging.

Do we use these newfangled QR thingee’s or a GURL, maybe a PURL or VDP?

Maybe I should use a QR codes on my DM and send it VDP for best results ASAP, maybe with some FAQ’s, on a One to One for the best ROI?

This just has to have great results… It sounds so hi-tech.

But, before implementing a QR code, there are some things to take into consideration. As Chris Silver Smith pointed out in his blog post, “Are QR Codes Good For Local Marketing? A Contrarian View,” QR codes can be challenging for people to utilize for various reasons. This is why it’s important to know who your target audience is, what overall technology they are comfortable using and understand how to implement an effective marketing strategy.

Most cellphone providers have caught on to the problem of there being varying QR code apps and have since started preloading a QR code app on the cellphones. [i.e. ScanLife has officially partnered with Sprint and Verizon]

Implement Technology That Will Work With Your Marketing Strategy

Your marketing strategy will determine which tools are best to employ and technology to meet your goal(s). It involves creating strategies that are designed for the different marketing channels that will reach your intended customer.

Equally important is to measure, track and analyze your campaign results while efficiently managing the data accrued that will lead to your next follow-up campaign.

Remember, there’s always another goal soon to follow and yes, another campaign.

Work smarter, not harder.

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Here’s an example of a great marketing strategy:

Overview: Bloomingdale’s Spring 2011 Campaign, “Color Yourself” Contest.

Bloomingdales QR Code Campaign Poster

Target: Men interested in color trends and the latest fashion available for Spring.

Strategies: Get target audience to:

  1. View the promotional video.
  2. Engage and participate in Bloomingdale’s contest to win a $5,000 shopping spree at the 59th Street Flagship Store in NYC (hotel and limo ride included) by submitting a personal video or pic of one’s own personal style.
  3. Shop online at the e-commerce Bloomingdale’s website.

Possible Goals for this Campaign:

  1. Increase website visits
  2. Increase sales for Spring Line
  3. Increase awareness of new Spring Line

Calls-To-Action (CTA):

  1. Visit a URL on the web to view a video (print to web) (Click here: Bloomingdale’s QR Code Campaign Video )
  2. Bloomingdale's QR Code Campaign Video

  3. Text in code to receive a MMS message including a video (print to mobile)
  4. Scanning a QR code, arriving at a mobile landing page to view a video (see image below) (print to mobile)

Bloomingdales QR Code Landing Page

Notice the mobile landing page above follows K.I.S.S. (Keep It Simple Stupid), showing only Bloomingdale’s logo, the video, and a link to start shopping Bloomingdale’s mobile e-commerce site. Having clearly defined goal paths increases conversions, keeping the user’s focus on this campaign.

Bloomingdale’s continued this marketing campaign by using catalog space to promote the new contest in an effort to get their target audience into their stores. As you can see in the ad below, a QR code is prominently displayed with the call-to-action, “Shop, Scan, Win.”

Bloomingdales QR Code Campaign in Catalog

After scanning the QR Code, you arrive at a simple mobile landing page, focused at getting the target audience to view the promotional video and/or shop at Bloomingdale’s e-commerce website.
Bloomingdales QR Code Campaign Contest

Bloomingdales HOT Spring 2011  So Put Together contest page

We would love to hear your feedback about the use of QR codes.

Have you tried them out? What type of strategy did you have in place?